Refunds and cancellation

Last updated November 14, 2026

Cancelling

You can cancel any time from Manage billing on the Plans page in ListSprout. Your plan keeps working until the end of the period you've paid for, and you won't be charged again.

Free trial

Cancel before your 7-day free trial ends and you won't be charged anything. If you start your plan early from the Plans page, the charge is made then.

Monthly plans

Monthly charges aren't refunded, in full or in part, once the month has started. Cancelling stops the next charge.

Yearly plans

If you change your mind within 14 days of being charged for a yearly plan, email us and we'll refund it in full. After 14 days, yearly charges aren't refunded, and your plan runs until the end of the year you paid for.

AI credit packs

An AI credit pack can be refunded within 14 days of buying it if none of its credits have been used. Once a pack's credits are used, it can't be refunded. Refunded credits are removed from your account.

Mistakes

If you were charged twice, charged after cancelling, or charged because of a problem on our side, we'll refund it, whatever the timing.

How to ask

Email [email protected] from the address you sign in with and say what the charge was. Refunds go back to the card that paid, usually within 5 to 10 business days.

These rules sit alongside our terms of service. They don't take away any rights you have under the law where you live.